Privacy Policy

Zendu International — www.zendu.store

Effective Date: 14 October 2026
Last Updated: 14 October 2026

1. Introduction

Welcome to Zendu International (“Zendu,” “we,” “our,” or “us”), accessible at https://zendu.store.

Zendu International is an e-commerce brand established as an offshoot of Industrial TX Limited. We are committed to protecting the privacy, security, and personal information of our customers, website visitors, and other individuals who interact with our services.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, create an account, place an order, contact our customer support team, subscribe to our communications, or otherwise interact with Zendu International.

We handle personal information in accordance with applicable data protection laws, including the Nigeria Data Protection Act 2023 and, where applicable, other relevant privacy laws in the countries where we operate or serve customers.

By using our website, you acknowledge that you have read this Privacy Policy. Where consent is legally required, we will request it separately and provide appropriate choices.

2. Information We Collect

Depending on how you interact with our website, we may collect the following categories of information.

2.1 Personal and Contact Information

When you register an account, place an order, or contact us, we may collect:

Full name.
Email address.
Telephone number.
Billing address.
Delivery or shipping address.
Country, state, city, and postal code, where applicable.
Information you voluntarily provide through customer support enquiries or other communications.

2.2 Order and Transaction Information

When you make a purchase, we may collect and process information relating to:

Products purchased and quantities ordered.
Order numbers, order dates, and order status.
Billing, delivery, and fulfilment details.
Payment status, refunds, cancellations, and transaction references.
Customer service communications relating to your purchases.

Payments may be processed by third-party payment service providers. We do not intend to collect or store complete payment card numbers, card security codes, or other sensitive payment credentials on our own systems. Such information should be handled through the relevant payment provider’s secure systems.

2.3 Account Information

If you create an account, we may process your username, account details, order history, saved addresses, account preferences, and authentication-related information necessary to operate and protect your account.

2.4 Technical and Website Usage Information

When you browse our website, certain information may be collected automatically, depending on our website configuration and your privacy choices. This may include:

Internet Protocol (IP) address.
Browser type and version.
Device type and operating system.
Pages viewed, links clicked, and approximate visit duration.
Referral sources and website interaction data.
Cookie identifiers and similar online technologies.

2.5 Marketing Preferences

If you subscribe to our newsletter, promotional messages, or product updates, we may collect your email address, telephone number where relevant, and communication preferences.

You can withdraw your marketing consent or unsubscribe at any time.

3. How We Use Your Information

We may use your personal information for the following purposes:

Order processing: To receive, confirm, process, and manage purchases made through our website.
Delivery and fulfilment: To arrange shipping, communicate delivery updates, and help deliver products to the correct address.
Payment administration: To facilitate payments, refunds, transaction verification, and fraud prevention through relevant payment providers.
Customer support: To answer enquiries, resolve complaints, and assist with returns, replacements, cancellations, or other order-related issues.
Account management: To create and maintain customer accounts and provide access to account-related features.
Website operation: To maintain, improve, troubleshoot, and secure our website and online shopping experience.
Personalisation: To remember relevant preferences and present products or features that may be useful to you, where permitted by law.
Marketing: To send promotional offers, newsletters, and product updates where we have the required consent or other lawful permission.
Legal compliance: To comply with applicable laws, regulations, tax requirements, recordkeeping obligations, and lawful requests from competent authorities.
Security and fraud prevention: To identify suspicious transactions, prevent unauthorised activity, and protect our customers, business, and website.

We will not use personal information for purposes incompatible with the purposes for which it was collected unless permitted by applicable law.

4. Legal Basis for Processing

Where required by applicable law, we process personal information on one or more lawful bases, including:

Contractual necessity: To fulfil an order or take steps requested by you before entering into a transaction.
Legal obligation: To comply with applicable laws and regulatory requirements.
Consent: Where you have freely agreed to a specific activity, such as certain marketing communications or non-essential cookies.
Legitimate interests: Where permitted by law, to operate our business, improve our services, maintain security, and prevent fraud, provided your rights and interests are appropriately considered.

Where processing relies on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality, remember preferences, maintain shopping cart contents, improve performance, and, where enabled, measure traffic or support advertising.

Cookies may include:

Essential cookies: Required for functions such as shopping cart operation, checkout, account access, and security.
Preference cookies: Used to remember choices such as language or currency preferences.
Analytics cookies: Used, where enabled and permitted, to understand website usage and improve our services.
Advertising cookies: Used, where enabled and permitted, to measure marketing performance or provide relevant advertising.

You may be able to manage cookies through our website’s cookie settings or your browser settings. Disabling certain cookies may affect shopping cart, account, checkout, or other website functionality.

Where consent is required for non-essential cookies, we will seek consent through an appropriate mechanism.

6. When We Share Your Information

We do not sell your personal information to third parties in exchange for money. We may disclose information to service providers and other recipients where reasonably necessary for the purposes described in this policy.

These recipients may include:

6.1 Payment Service Providers

Payment providers may process transaction details to authorise payments, detect fraud, process refunds, and meet their legal obligations.

6.2 Suppliers, Dropshipping Partners, and Fulfilment Providers

Because Zendu International operates an e-commerce business, certain orders may be fulfilled by third-party suppliers, manufacturers, warehouses, or dropshipping partners.

Where necessary to fulfil an order, we may share relevant information, such as your name, delivery address, contact details, and order information, with the party responsible for preparing or delivering your purchase.

We aim to share only the information reasonably necessary for fulfilment and related customer service.

6.3 Shipping and Delivery Companies

We may share relevant order and delivery information with couriers, postal operators, freight companies, customs agents, and other logistics providers to deliver products and process shipment-related requirements.

6.4 Website and Technology Providers

We may use providers for website hosting, security, maintenance, backups, email delivery, customer support, analytics, and other technical services.

6.5 Marketing and Analytics Providers

Where enabled and legally permitted, certain information may be shared with marketing, advertising, or analytics providers to measure campaigns and improve our services.

6.6 Legal and Regulatory Authorities

We may disclose information where reasonably necessary to comply with applicable law, respond to lawful requests, protect our legal rights, investigate suspected fraud, or protect the safety and security of individuals.

We require appropriate confidentiality and data protection safeguards from service providers where applicable. Third parties may also process information under their own privacy policies when acting as independent controllers.

7. International Data Transfers

Zendu International may serve customers in different countries and may use suppliers, payment providers, hosting companies, and fulfilment partners located outside Nigeria or the country where a customer resides.

As a result, personal information may be transferred to or accessed from other countries when necessary to provide our services.

Where international transfers occur, we will take the steps required by applicable data protection law to ensure that the transfer has a lawful basis and that appropriate safeguards are in place. Where required, we will obtain consent or use another legally recognised transfer mechanism.

The privacy protections available in another country may differ from those in your country of residence.

8. How We Protect Your Information

We use reasonable technical, organisational, and administrative measures designed to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.

Depending on the systems and services in use, these measures may include:

Access restrictions and account permissions.
Website security measures and software updates.
Secure connections where supported.
Appropriate password and authentication practices.
Security monitoring, backups, and incident response procedures.
Use of reputable third-party payment providers.

No method of transmitting or storing information over the internet is completely secure. Accordingly, although we take reasonable steps to protect your information, we cannot guarantee absolute security.

You are responsible for keeping your account credentials confidential and notifying us promptly if you suspect unauthorised access to your account.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, subject to applicable legal requirements.

Retention periods may depend on:

Whether you have an active customer account.
Whether an order, refund, complaint, or dispute remains unresolved.
Tax, accounting, consumer protection, or other legal obligations.
Fraud prevention and security requirements.
Whether the information is still necessary for the purpose for which it was collected.

When personal information is no longer required, we will take reasonable steps to delete it, anonymise it, or securely dispose of it, unless applicable law requires or permits continued retention.

Some information may remain in backups for a limited period or in records that must be retained by law.

10. Your Privacy Rights

Subject to applicable law, you may have the right to:

Access: Request confirmation of whether we process your personal information and request access to it.
Correction: Request correction of inaccurate or incomplete information.
Deletion: Request deletion of personal information where the law permits.
Restriction: Request that we restrict certain processing activities.
Objection: Object to certain processing, including direct marketing.
Withdraw consent: Withdraw consent where processing is based on consent.
Data portability: Request a copy of certain information in a commonly used format, where applicable.
Complain: Lodge a complaint with the relevant data protection authority.

These rights are subject to applicable legal conditions and exceptions. For example, we may need to retain certain transaction records to meet legal obligations even after an account is closed.

To exercise your rights, contact us using the details in Section 15. We may request reasonable information to verify your identity before responding.

We aim to respond within the period required by applicable law.

11. Marketing Communications

If you have subscribed to our promotional communications or otherwise provided the required permission, we may send you product announcements, special offers, discounts, and other marketing information.

You can opt out by using the unsubscribe link in an email, following the opt-out instructions in a message, or contacting us directly.

Opting out of marketing communications will not prevent us from sending essential service messages, such as order confirmations, delivery updates, security notices, or important account information.

We will respect applicable consent and direct marketing requirements.

12. Third-Party Websites and Services

Our website may contain links to external websites, supplier platforms, payment pages, social media platforms, or other third-party services.

We do not control the privacy practices of external websites. When you leave zendu.store or interact directly with a third-party service, that service’s own privacy policy and terms may apply.

We encourage you to review the relevant policies before providing personal information to third parties.

13. Children’s Privacy

Zendu International is a general e-commerce platform and is not intended to knowingly collect personal information directly from children in circumstances where parental consent or other safeguards are legally required.

Where applicable law requires parental or guardian consent, we will take appropriate steps to comply. If you believe a child has provided personal information inappropriately, please contact us so we can review the matter and take appropriate action.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, website features, service providers, legal requirements, or data protection practices.

When we make changes, we will publish the revised policy on this page and update the “Last Updated” date. Where required by law, we will provide additional notice or seek consent for material changes.

We encourage you to review this page periodically.

15. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your personal information is handled, please contact us.

Business Name: Zendu International
Parent Business: Industrial TX Limited
Website: https://zendu.store
Privacy Contact Email: [email protected]
Business Address: No. 77 Allen Avenue, Ikeja, Lagos, Nigeria
Telephone/WhatsApp: +2348059666431

Please include “Privacy Request” in the subject line of your email to help us identify your enquiry.

We will review and respond to privacy-related requests in accordance with applicable law.

Zendu International
Bringing Quality and Convenience Closer to You.