Terms of Use
Zendu International
Website: https://zendu.store
Effective Date: 14 October 2026
Last Updated: 14 October 2026
1. Introduction
Welcome to Zendu International (“Zendu,” “we,” “our,” or “us”), an e-commerce brand established as an offshoot of Industrial TX Limited.
These Terms of Use (“Terms”) govern your access to and use of our website, https://zendu.store, including browsing, account registration, purchasing products, and using any related online services.
By accessing or using our website, you agree to comply with these Terms and our applicable policies, including our Privacy Policy and Refund, Return & Cancellation Policy.
If you do not agree with these Terms, please discontinue using our website.
These Terms apply to all website visitors, registered users, customers, and other individuals who access or use our services.
2. About Zendu International
Zendu International operates an online retail platform offering a range of consumer products, which may include:
Electronics and smart gadgets.
Inverters, solar products, and power solutions.
Home appliances.
Men’s and women’s fashion.
Lifestyle products and other general merchandise.
We may expand, modify, or discontinue product categories as our business develops.
Zendu operates an e-commerce model that may involve third-party suppliers, manufacturers, warehouses, dropshipping partners, payment providers, and logistics companies. Depending on the product, orders may be shipped directly from a supplier or fulfilment partner to the customer.
Our use of third-party suppliers does not remove any responsibilities or consumer obligations that applicable law places on Zendu International.
3. Eligibility to Use the Website
By using our website or placing an order, you confirm that:
You have the legal capacity to enter into a binding agreement under applicable law.
Any information you provide is accurate and not misleading.
You will use the website only for lawful purposes.
You will comply with these Terms and applicable laws and regulations.
If you are under the age required to enter into a binding contract in your jurisdiction, you should use the website only with the involvement and permission of a parent or legal guardian, where permitted by law.
We reserve the right to refuse or cancel transactions where legally justified, including cases involving suspected fraud, unauthorised purchases, or material violations of these Terms.
4. Product Information and Descriptions
We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices, and other listing information on our website are accurate and up to date.
However, certain product information or images may be supplied by manufacturers, suppliers, or other third parties.
As a result:
Product colours may appear different depending on your screen or device.
Packaging or branding may change where the manufacturer makes a legitimate update.
Product dimensions, specifications, compatibility, and included accessories should be reviewed carefully before ordering.
Product availability and specifications may change over time.
We do not guarantee that every product image will be an exact representation of the item in every detail. However, this does not excuse material misrepresentations or differences between a product and its advertised description.
If a product materially differs from its description, your rights and remedies will be governed by our Refund, Return & Cancellation Policy and applicable law.
5. Product Availability
Products displayed on our website are subject to availability.
Because we may work with third-party suppliers and dropshipping partners, availability can change after a product has been listed or even after an order has been submitted.
If a product becomes unavailable after you place an order, we may contact you to explain the situation and discuss an appropriate solution.
Where we cannot fulfil an accepted order, we will provide an appropriate remedy, including a refund where required by applicable law.
We reserve the right to discontinue products, modify listings, or correct inaccurate product information, subject to our legal obligations to customers with existing orders.
6. Prices, Currency, and Payment
6.1 Product Prices
Prices displayed on zendu.store are those shown at checkout before you confirm your order, subject to applicable taxes, delivery charges, and other fees disclosed before purchase.
We may change product prices from time to time. A price change will not ordinarily alter the agreed price of an order that has already been accepted, except where a correction or other adjustment is permitted by law.
6.2 Currency Conversion
Our website may display prices in different currencies to make shopping easier for customers in different countries.
Where currency conversion is used, the displayed amount may be calculated using an exchange rate or conversion mechanism provided by our website or a third-party service.
The amount charged by your bank, card issuer, payment provider, or other financial institution may differ because of exchange-rate movements, conversion fees, or other charges imposed by that institution.
Before completing an order, please review the currency and total amount displayed at checkout.
6.3 Payment Methods
We may accept payments through payment gateways and other payment methods displayed on our website.
Payment processing may be subject to the relevant provider’s terms, security procedures, transaction limits, and verification requirements.
We do not guarantee that every payment method will be available in every country or for every transaction.
You authorise the relevant payment provider to process your transaction when you submit your payment details and confirm your order.
6.4 Payment Verification and Fraud Prevention
We may conduct reasonable checks to verify transactions and prevent fraud, unauthorised purchases, and other unlawful activities.
Where legally justified, we may delay processing while a transaction is verified or decline a transaction that cannot be reasonably authenticated.
If a payment has been collected for an order that we cannot fulfil, we will handle the matter in accordance with our Refund, Return & Cancellation Policy and applicable law.
7. Orders and Order Acceptance
Placing an order on our website constitutes an offer to purchase the selected products under the terms presented during checkout.
After you place an order, we may send an automated acknowledgement confirming that we received your request. This acknowledgement does not necessarily mean that the order has been finally accepted or dispatched.
An order may be subject to payment confirmation, product availability, fraud checks, and fulfilment arrangements.
Where we accept your order, we will take reasonable steps to process it and provide relevant order information.
We reserve the right to cancel an order where there is a legitimate reason, including:
A product being unavailable.
A material pricing or listing error.
A payment being declined or not successfully verified.
Suspected fraud or unauthorised activity.
A delivery restriction affecting the destination.
A legal or regulatory restriction preventing fulfilment.
Where an order has been paid for but cannot be fulfilled, we will provide an appropriate remedy in accordance with applicable law.
We will not rely on these provisions to avoid obligations arising from an order that has already become binding.
8. Dropshipping and Third-Party Fulfilment
Zendu International may use third-party suppliers, manufacturers, distributors, warehouses, and logistics partners to source, prepare, and deliver products.
Under this model:
Your order may be dispatched from a location different from Zendu’s business address.
Products in a single order may arrive in separate packages or at different times.
Delivery estimates may depend on supplier processing and the shipping service used.
Packaging and shipment tracking arrangements may vary by supplier or product.
We make reasonable efforts to work with appropriate fulfilment partners and to communicate relevant order information to customers.
However, supplier delays, stock changes, customs procedures, and shipping disruptions may affect fulfilment.
Our relationship with third-party suppliers does not automatically transfer our customer-facing obligations to those suppliers. Zendu remains responsible for handling customer enquiries and applicable remedies in accordance with these Terms and the law.
9. Shipping, Delivery, Customs, and Import Charges
Delivery estimates are provided in good faith and may vary depending on the product, destination, shipping method, supplier processing, customs clearance, and local delivery arrangements.
Any delivery charges disclosed during checkout will form part of the order total.
9.1 Delivery Information
Customers are responsible for providing accurate delivery details, including the recipient’s name, address, contact number, and other information reasonably required for delivery.
Incorrect or incomplete information may delay delivery or prevent successful delivery.
If a delivery problem arises, please contact our support team with your order number.
9.2 Customs and Import Requirements
For international shipments, customs duties, import taxes, brokerage charges, or other government-imposed fees may apply, depending on the destination and the delivery arrangement.
Where such charges are not included in the checkout price, customers should review the information provided before completing their purchases.
Customers may be required to cooperate with lawful customs procedures and provide information necessary for import clearance.
Nothing in this section removes any obligation that applicable law places on Zendu concerning price transparency, delivery, or import charges.
9.3 Delivery Problems
If your order is delayed, lost, damaged in transit, or undelivered, please contact us so that we can investigate with the relevant fulfilment or shipping provider.
Our Refund, Return & Cancellation Policy explains the remedies available in these circumstances.
We will not require customers to resolve disputes between Zendu and its suppliers or logistics partners as a condition of exercising rights that belong to the customer under applicable law.
10. Returns, Refunds, and Cancellations
All requests for returns, refunds, replacements, or order cancellations are governed by our Refund, Return & Cancellation Policy, which should be read alongside these Terms.
That policy explains:
How to report defective, damaged, or incorrect products.
The procedure for requesting returns or replacements.
When cancellations may be possible.
How lost or undelivered shipments are handled.
Refund methods and processing times.
Responsibility for eligible return shipping costs.
Where these Terms conflict with a mandatory consumer protection requirement, the applicable law will prevail.
Nothing in these Terms is intended to exclude a customer’s legal right to a refund, cancellation, replacement, repair, or other remedy where such a right applies.
11. Customer Accounts and Account Security
Certain features of our website may require you to create an account.
When creating or maintaining an account, you agree to:
Provide accurate and current information.
Keep your login credentials confidential.
Take reasonable steps to prevent unauthorised account access.
Notify us promptly if you suspect that your account has been compromised.
Avoid sharing or misusing another person’s account.
You are responsible for activities carried out through your account to the extent permitted by applicable law.
We may suspend or restrict access to an account where reasonably necessary to protect the website, investigate suspected fraud, address security risks, or enforce these Terms lawfully.
You may request account closure by contacting us. We may retain certain transaction or account records where required or permitted by law.
12. Acceptable Use of the Website
You agree not to:
Use the website for fraud, unlawful activities, or activities that violate the rights of others.
Submit false, misleading, or fraudulent order information.
Attempt to gain unauthorised access to the website, its systems, or another person’s account.
Introduce malware, malicious code, or other harmful software.
Interfere with the security, availability, or normal operation of the website.
Use automated systems to scrape, copy, or collect website information in a manner that violates applicable law or materially disrupts our services.
Copy or exploit website content for commercial purposes without permission or a lawful basis.
Impersonate another individual or misrepresent your identity.
Use the website in a manner that infringes intellectual property rights or other legal rights.
We may investigate suspected violations and take reasonable, lawful steps to protect our website, customers, and business.
13. Intellectual Property Rights
Unless otherwise stated, the content of zendu.store—including its design, text, graphics, logos, branding, layout, and original materials—is owned by or licensed to Zendu International or the relevant rights holder.
You may browse the website and use its content for personal, non-commercial shopping purposes.
You may not reproduce, distribute, modify, publish, commercially exploit, or create derivative works from protected website content without the necessary permission, except where permitted by law.
Product names, trademarks, logos, and images belonging to manufacturers or other third parties remain the property of their respective owners. Their appearance on our website does not necessarily indicate that Zendu International is affiliated with or endorsed by those rights holders.
Nothing in this section restricts rights that cannot legally be restricted.
14. Third-Party Websites and Services
Our website may contain links to or integrations with third-party websites and services, including payment gateways, suppliers, shipping providers, social media platforms, and other external services.
These third parties may operate under their own terms, privacy policies, and service conditions.
We do not control every aspect of third-party websites or services and cannot guarantee their availability, security, or content.
Where a third party provides a service directly to you, you should review its applicable terms and privacy information.
This section does not exclude any responsibility Zendu International may have under applicable law for services or representations for which it is legally responsible.
15. Privacy and Personal Information
Your use of our website may involve the collection and processing of personal information.
Our Privacy Policy explains the categories of information we collect, the purposes for which we use it, when it may be shared, how long it may be retained, and the privacy rights available to you.
By using the website, you acknowledge that your personal information may be processed as described in that policy and in accordance with applicable data protection law.
Where consent is required for a particular processing activity, we will seek that consent separately.
16. Website Availability and Changes
We aim to keep zendu.store accessible and functional. However, uninterrupted availability cannot be guaranteed.
The website may occasionally be unavailable because of maintenance, software updates, hosting issues, technical faults, cybersecurity incidents, or circumstances beyond our reasonable control.
We may modify, suspend, or discontinue website features where reasonably necessary, subject to applicable legal obligations.
We will take reasonable steps to address significant disruptions and restore affected services where practicable.
17. Disclaimers
The website and its general content are provided for online shopping and informational purposes.
To the extent permitted by applicable law, we do not guarantee that every aspect of the website will always be uninterrupted, error-free, or compatible with every device or browser.
Product-specific warranties, manufacturer guarantees, and other assurances may apply where expressly provided with a product or required by law.
Nothing in these Terms excludes or limits any warranty, consumer protection, product safety obligation, or other legal responsibility that cannot lawfully be excluded or limited.
18. Limitation of Liability
To the extent permitted by applicable law, Zendu International will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside the scope of our legal responsibilities.
Nothing in these Terms excludes or limits liability for matters that cannot lawfully be excluded or limited, including any liability that applicable law makes non-excludable.
In particular, these Terms do not seek to exclude responsibility for fraud, fraudulent misrepresentation, legally recognised consumer remedies, or any other liability that cannot lawfully be restricted.
Where liability may lawfully be limited, any limitation will be applied only to the extent permitted by the law governing the relevant transaction.
19. Indemnity
To the extent permitted by applicable law, you may be responsible for losses and reasonable costs directly arising from your unlawful use of the website, your deliberate misuse of our services, or your material violation of these Terms.
This provision does not make you responsible for losses caused by Zendu International’s own breach of legal obligations, negligence where liability cannot be excluded, or other conduct for which applicable law makes us responsible.
20. Events Beyond Our Reasonable Control
We will not be considered in breach of these Terms solely because an event beyond our reasonable control prevents or materially delays performance, to the extent recognised by applicable law.
Such events may include natural disasters, severe weather, war, civil unrest, public emergencies, government restrictions, widespread transport disruptions, major network outages, or significant interruptions affecting suppliers or logistics providers.
We will take reasonable steps to communicate material disruptions and address affected orders.
This provision does not remove any customer’s right to a refund, cancellation, or other remedy where required by applicable law.
21. Suspension or Termination of Access
We may suspend or terminate your access to the website where reasonably necessary and legally justified, including in cases of suspected fraud, security threats, unlawful conduct, or serious violations of these Terms.
Where appropriate and practicable, we may provide notice and an opportunity to resolve the issue.
Termination of access does not cancel any obligations or rights relating to orders already placed, refunds owed, privacy rights, or other matters that survive termination under applicable law.
22. Changes to These Terms
We may revise these Terms to reflect changes in our business model, website functionality, products, fulfilment arrangements, or applicable legal requirements.
The revised Terms will be published on this page with an updated “Last Updated” date.
Where legally required, we will provide additional notice or obtain any necessary agreement before applying material changes to existing transactions.
Your continued use of the website after updated Terms become effective may constitute acceptance of the revised Terms where permitted by law. Changes will not retrospectively remove rights already acquired under an existing agreement.
We encourage you to review this page periodically.
23. Governing Law and Dispute Resolution
These Terms will be interpreted in accordance with the laws of the Federal Republic of Nigeria, subject to any mandatory consumer protection and other legal requirements that apply in the customer’s jurisdiction.
If you have a complaint or dispute, we encourage you to contact Zendu International first so that we can attempt to resolve the matter promptly and fairly.
Where an informal resolution is not possible, a dispute may be referred to a competent court or other legally recognised dispute resolution body with appropriate jurisdiction.
Nothing in this section prevents a customer from exercising a right to bring a claim before a court or authority where applicable law permits or requires it.
24. Severability
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be